Sheraton Istanbul City Center Hotel

The facilities and amenities at the hotel were fantastic, providing a great experience for adventure travelers. The hammam facility was a standout feature, allowing guests to try the Turkish Bath experience within the hotel. The professional therapists and courteous staff made the hammam therapy session a memorable and relaxing experience. Additionally, the location of the hotel was perfect, offering a glimpse into the day-to-day life of Turkey with its close proximity to local coffee shops and food places.

We felt really welcomed during our stay and had no complaints about the hotel.

We had an excellent stay at the hotel, and we were impressed by the commitment of the management and staff to ensure a pleasant experience. The room was excellent, and all the employees were friendly and professional. We particularly enjoyed the Turkish Bath experience at the hammam facility within the hotel. The Hammam Therapy session was conducted by a courteous and skilled therapist, leaving us feeling relaxed and rejuvenated. The hotel also provided regular shuttle rides to Taksim Square, addressing the challenge of the steep street climb. we highly recommend this hotel for a wonderful stay.

Although our stay was mostly positive, there were a couple of drawbacks. the rooms were not soundproof, and we could hear noise from the street.

I had a fantastic stay at this hotel. The location is perfect as it is very near to Taksim Square and all the worthwhile touristic attractions in this city. The driver, Ayhan, provided excellent service and helped us navigate the area. The hotel facilities were top-notch and the cleanliness was impeccable. The staff, especially at the reception, were extremely friendly and helpful, making our stay even more enjoyable.

For us, it was ideal.

It was a wonderful stay, cozy place.

Everything was simply very good. Liked my pleasant stay in the hotel.

The staff at Sheraton were incredibly helpful and went above and beyond for me during my stay. When I lost my wallet, they assisted me in finding it, which I greatly appreciated. The daily room cleaning and follow-up checks were also a nice touch. The hotel offers a good breakfast, a pleasant atmosphere, and a lounge that is open from 11 am to 11 pm, providing a satisfying experience. Additionally, the value for money was excellent.

One drawback was that upon arrival, the hotel did not offer any water or welcome drink. Although there are two smoking areas, when I asked for a matchbox, I was told that it was a non-smoking hotel and no matchbox was available.

Breakfast was great, great views, favourable location near city center and Taksim and all worthwhile touristic attractions. The room we had was brand-new and well-kept. The staff was supper friendly, wanted to make our stay excellent! Fairly clean and stylish hotel in European Side district.

I liked the hotel, it was excellent and fairly clean. The rooms were good with a large bed. Amazing location, 15 minutes' walk to Dogancay Museum.

The hotel is located in a calmer area, but still relatively close to all worthwhile touristic attractions. The rooms are very clean and comfortable, with new furniture and cozy lighting. The staff is amazing, offering a welcome drink and providing excellent service throughout the stay. The breakfast has a wide variety of choices and the shuttle service to Taksim Square is a great convenience.

The gym was being refurbished during my stay and was not accessible.

The service provided at this hotel is exceptional. From the friendly staff in the restaurant, to the luxurious Spa & wellness centre, this venue provides exclusive amenities that guarantee satisfaction. the indoor swimming pool, sauna, sun loungers and steam room were all of high quality and offered a relaxing experience.

the outdoor swimming pool had some leaves in it that the staff failed to clean up.

Warm welcome, helpful staff, cozy rooms with new furniture, good room service, delicious breakfast with good varieties, hourly shuttle to Taksim Square.

Absolutely nothing.

Check-in at 3pm, room 532 clean upon arrival, minibar lacks price list and room 212 has no minibar. Limited recommendation of 2 water bottles per room. Concierge monopolizes government taxi ordering, while ordering through reception costs twice as much. Reservation issue resolved with free breakfast.

The room was excellent. Staff, including Yousef and his team at the restaurant, were friendly and professional. The hammam facility was fantastic. Hammam therapy made me feel soft and helped me sleep well. The commitment from management and employees was evident.

Great parking availability and shuttle service to nearby attractions. the restaurant offers fantastic dining experiences.

Lack of soundproofing in the rooms and inconsistent cleaning service. the customer service could be improved, with rude and sarcastic staff at the front desk.

The breakfast was amazing, with a wide variety of delicious options. the hotel's cleanliness was impressive and the rooms were spotless. the location was also a big plus, with convenient access to key attractions and amenities.

There were a few negatives that impacted our stay. the staff at reception lacked proper guidance and communication skills.

The hotel is conveniently located in the city center, making it easy to access all the popular tourist attractions. It is also close to Taksim, yet situated in a calmer area, providing a peaceful stay. Rooms are clean, comfortable, and well-maintained. The staff is friendly and goes the extra mile to assist guests. The breakfast offers a wide variety of options, and the gym facilities are top-notch. Additionally, the hotel provides a shuttle service to other areas, making transportation hassle-free.

Some guests experienced delays in receiving requested amenities, such as water bottles, which disrupted their sleep.

I recently stayed at Sheraton City Center for a week-long trip with my wife. The hotel exceeded our expectations in every way. our experience with Ilyada Yilmaz from Guest Relations was exceptional. She went above and beyond to ensure we had a comfortable stay. The rooms were spacious and beautifully decorated, and the hotel's location provided a peaceful retreat from the bustling city. The shuttle service to Taqseem every 30 minutes was convenient. The hotel offers great value for the price and I would highly recommend it to all travelers.

Totally recommend this hotel.